FAQ/Refund Policy

WHY ONLY BLACK BALLS?

We are working on how to do the Pearl Pinballs in different colors. The catch is that we only want to release them if they can be the same integrity as a silver ball. In other words, only if they can match the quality of the Black Pearls. We will continue to work on other colors but it will take time.

HOW DO I CLEAN MY BALLS?

This is serious so I won't make the obvious joke. On your Black Pearl and Black Pearl design balls simply clean them with a little rubbing alcohol. Keep in mind that while products like Novice will work the waxy residue they can leave behind may be more noticeable on a black ball. Most importantly, by absolutely no means should you ever put any of the Black Pearls in a tumbler!

VARIATIONS MAY OCCUR!

We haven't had any questions about this but we figured we would cut it off at the pass. Everything we do is custom and made by hand. This means some slight variations may occur from what is shown on the site and what is sent out. Not to worry though, as we take care of all of our customers and if there is ever a problem we make sure that it is taken care of quickly and professionally.

REFUND POLICY

Since we are a custom shop and everything is made to order we will not issue a refund for reasons other than defect of product. If due to a defect of product we will first attempt to fix the problem before we consider a refund. If we are unable to fix the product then a cash refund will be considered. Refunds for any other reason than a defect will not be honored as we are a custom shop and products are made to order. Because of our strict policy we recommend you read the product description carefully and ask us any questions you may have before your purchase. We hope that this does not inconvenience anyone but because each order is made at the time of your purchase we can not issue a refund.

THANKS FOR YOUR TIME AND BUSINESS!